Refund Policy

Effective date: September 15, 2026

Our resources are digital downloads that are available immediately after purchase, so purchases are generally final. We still want you to be happy with what you buy, so we offer refunds in the situations below. This policy doesn't limit any rights you have under the consumer laws where you live.

Individual resources, bundles and library access

We will refund a purchase if you contact us within 14 days of purchase and:

• The file is corrupted, won't open, or is materially different from its description, and we can't fix or replace it within a reasonable time
• You accidentally bought the same resource twice, or bought a resource you already owned through a bundle or library purchase
• You bought an individual resource or bundle while you had an active PrintableResourcesHub Unlimited membership that already included it

Free previews are available on every product page, so we don't normally offer refunds because a resource wasn't what you expected, or for change of mind after a resource has been downloaded.

Memberships

• You can cancel at any time from My Account → Membership & billing. You keep access until the end of your current billing period and won't be charged again
• Monthly memberships are not refunded for partial months
• If your annual membership renews and you didn't mean to continue, email us within 7 days of the renewal charge. If you haven't downloaded any resources since the renewal, we'll refund the renewal payment and end your membership

Payment problems

If you were charged incorrectly — for example, charged twice for the same order — contact us and we'll correct it.

How to request a refund

Email support@printableresourceshub.com from the email address on your account, with:

• Your order number, found in My Account or your confirmation email
• The resource or membership concerned
• A short description of the problem (and a screenshot, if a file won't open)

We aim to respond within 2 business days.

How refunds are paid

Approved refunds go back to your original payment method through Stripe. Depending on your bank, the refund usually appears within 5–10 business days. When a purchase is refunded, access to the refunded resources is removed from your account.

Chargebacks

Please contact us before disputing a charge with your bank — we can usually resolve problems faster. Accounts with disputed charges may have access suspended while the dispute is reviewed.